Client Success & Support Specialist

AMG & Associates, Inc.; Taos (NM); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Benefits package

Performance incentives

Résumé du poste

AMG & Associates, Inc. seeks a Client Support Specialist to assist clients, resolve inquiries, and ensure a positive experience. This role emphasizes responsive communication, thorough documentation, and collaborative problem-solving across teams.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. A customer-first mindset and commitment to reliable service are essential.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in customer service, client support, customer success, or a related role is an advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate professionally with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.

Responsabilités

• Respond to client inquiries through email, telephone, live chat, and other approved communication channels.
• Provide accurate information regarding company products, services, policies, procedures, and account-related matters.
• Troubleshoot client issues and coordinate appropriate resolutions within established service guidelines.
• Document client interactions, requests, complaints, and resolutions in customer relationship management (CRM) or support systems.
• Assist clients with account setup, service requests, product navigation, and routine administrative tasks.
• Monitor outstanding support requests and follow up to ensure timely resolution.
• Escalate complex technical, billing, or service-related issues to the appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the support process.
• Identify recurring client concerns and recommend improvements to support procedures and service delivery.
• Collaborate with sales, operations, technical support, account management, and other teams to address client needs.
• Maintain accurate records of client communications, feedback, and support activities.
• Help clients understand available services, features, and resources relevant to their needs.
• Follow established service standards, data-handling procedures, and company policies.
• Contribute to customer satisfaction, client retention, and continuous service improvement initiatives.
• Meet established performance expectations for response times, resolution rates, service quality, and customer satisfaction.

Connaissances

Customer service

Communication

Problem-solving

Time management

Attention to detail

Teamwork

Adaptability

CRM systems

Multi-tasking

Empathy

Formation

High school diploma

Associate/Bachelor's in Business Administration or Communications

Outils

Salesforce CRM

Zendesk

HubSpot

Description du poste

AMG & Associates, Inc. seeks a Client Support Specialist to assist clients, resolve inquiries, and ensure a positive experience. This role emphasizes responsive communication, thorough documentation, and collaborative problem-solving across teams.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. A customer-first mindset and commitment to reliable service are essential.