Client Success Support Representative

Speed Commerce; Louisiana (MO); On-site; USD 31,000 - 36,000; Full time

Job summary

Speed Commerce seeks a Client Success Support Representative to assist with client communications, data analysis, and system support within the Client Success Department.

The role collaborates with the Client Success Representative to follow guidelines, process orders, and generate reports for clients and leadership as required.

Strong Excel, Word, and Access skills, along with excellent written and verbal communication, are essential; 2–3 years in administrative or customer service is preferred.

Qualifications

• 2-3 years administrative or customer service experience or comparable business education.
• Fluent mathematical abilities.

Responsibilities

• Review and clear Held Order Transactions requiring analyzing data.
• Processing return merchandise to vendors.
• Set up/maintain software tables and codes specific to the client’s business parameters as needed.
• Load items into the item master.
• Set up and maintain kit offerings.
• Generate reports including special reports for clients and leadership as required.
• Process client tickets submitted through the client support ticketing system.
• Assist clients with systemic questions and processes.
• Coordinate and process orders requiring special handling.
• Coordinate with Client Success department and internal staff to ensure customer satisfaction.
• Assist in onboarding new clients as needed.
• Assist and fill in as needed for others in the Client Success department.

Skills

Initiative

Communication

Stress management

Punctuality

Instruction adherence

Excel

Word

Access

Education

Administrative or customer service experience

Mathematical ability

Tools

Excel

Word

Access

Job description

Job Title: Client Success Support Representative

Pay Type: Exempt

Pay Rate: $15 per hour

Department: Client Success

Reports To: Client Success Representative

Position Summary

The Client Success Support Rep (CSS) is responsible for performing support functions within the Client Success Department as well as occasional communication with clients directly. This position is expected to work closely with the Client Success Representative on guidelines and procedures for duties performed within the CSS group.

Duties / Responsibilities

• Review and clear Held Order Transactions requiring analyzing data.
• Processing return merchandise to vendors.
• Setup/maintain software tables and codes specific to the client’s business parameters as needed.
• Load items into the item master.
• Setup and maintain kit offerings.
• Generate reports including special reports for clients and leadership as required.
• Process client tickets submitted through the client support ticketing system.
• Assist clients with systemic questions and processes.
• Coordinate and process orders requiring special handling.
• Coordinate with Client Success department and internal staff to ensure customer satisfaction.
• Assist in onboarding new clients as needed.
• Assist and fill in as needed for others in the Client Success department.
• Other duties as assigned.

Required Skills / Abilities

• High level of initiative and works well in a team environment.
• Excellent communication skills, both written and verbal.
• Handles stressful situations and deadline pressures well.
• Is consistently at work and on time. Arrives at meetings and appointments on time.
• Follows instructions and responds positively to management direction.
• Excel, Word, & Access knowledge required.

Education and Experience

• 2-3 years administrative or customer service experience or comparable business education.
• Fluent mathematical abilities

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.