Client Success & Data Analyst

Financial Software Solutions, LLC; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health and dental insurance

Opportunities for advancement

Job summary

Financial Software Solutions, LLC is looking for a Client Services Analyst to provide exceptional customer support while leveraging data analysis. This position plays a crucial role in building strong customer relationships and driving customer success through problem solving and data insights.

The ideal candidate will have a background in customer support or business analysis, with proficiency in Excel and SQL. Join us in a supportive environment that fosters professional growth.

Qualifications

• 2+ years of experience in customer support or business analysis.
• Strong analytical skills with the ability to interpret data.
• Experience with Excel for data analysis and reporting.

Responsibilities

• Serve as the primary point of contact for customers.
• Analyze customer inquiries and recommend solutions.
• Document customer requests and findings accurately.

Skills

Data analysis

Customer service orientation

Problem-solving skills

Verbal communication

Written communication

Microsoft Office proficiency

Attention to detail

Education

Associate degree

Bachelor's degree preferred in Business, Finance, Information Systems, Accounting

Tools

SQL Server

Microsoft Excel

Job description

Financial Software Solutions, LLC is looking for a Client Services Analyst to provide exceptional customer support while leveraging data analysis. This position plays a crucial role in building strong customer relationships and driving customer success through problem solving and data insights.

The ideal candidate will have a background in customer support or business analysis, with proficiency in Excel and SQL. Join us in a supportive environment that fosters professional growth.