Customer Support & Projects Specialist

Veritiv Corporation; Fresno (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv Corporation is seeking a Dedicated Customer Support Professional to act as the liaison between sales and multiple departments, managing kitting project follow-up, design requests, BOM development and oversight, while maintaining relationships with customers and sales staff.

The role requires coordinating across product, logistics, production planning and inventory management to ensure accurate order processing, timely updates, and responsive service.

Qualifications

• 3-5 years of related job experience.
• Bachelor’s Degree preferred or equivalent.
• Customer service experience preferred.
• Ability to plan, organize and prioritize with minimal supervision.
• Proficient computer and technical skills.

Responsibilities

• Provide customer experience support and help achieve productivity targets.
• Handle complex issues for assigned book of business; build loyalty.
• Train and implement new processes; participate in user acceptance testing and training.
• Lead initiatives and mentor team members.
• Serve as SME on Veritiv procedures and software.
• Take on special project work.
• Process orders, track statuses, and respond to inquiries.
• Coordinate with sales, operations, finance to satisfy customer needs.
• Resolve pricing, invoicing, credits, and shipping discrepancies.

Skills

Customer service

Project coordination

Communication skills

Problem solving

Attention to detail

Education

Bachelor’s Degree Preferred

High School Diploma/GED

Job description

Veritiv Corporation is seeking a Dedicated Customer Support Professional to act as the liaison between sales and multiple departments, managing kitting project follow-up, design requests, BOM development and oversight, while maintaining relationships with customers and sales staff.

The role requires coordinating across product, logistics, production planning and inventory management to ensure accurate order processing, timely updates, and responsive service.