Customer Service Representative

Veritiv; Honolulu (HI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Parental bonding time

Tuition reimbursement

Profit‑Sharing Program

Job summary

Veritiv is seeking a Customer Service Professional in Honolulu to build loyalty and manage orders, inquiries, and issues for a diverse group of customers and sales staff.

You will use product and logistics knowledge to support retention and grow opportunities while delivering proactive service and clear communication.

Qualifications

• Bachelor's degree preferred.
• High School Diploma or GED.
• Customer service experience is preferred.
• Excellent verbal and written communication, plus diplomacy and professionalism.

Responsibilities

• Communicate with allocated customers to develop a new relationship and foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team members on best practices for customer communication, issue resolution, and critical thinking.
• Develop a relationship with sales team by being proactive and offering creative solutions.
• Participate in training of system enhancements, applications, products, and new processes.
• Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other customer inquiries.
• Work with sales/ops/finance to satisfy customer needs.
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer.
• Perform other duties as assigned.

Skills

Customer service

Communication

Diplomacy

Problem solving

Computer skills

Education

Bachelor's degree (preferred)

High School Diploma/GED

Job description

Job Purpose

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities

• Communicate with allocated customers to develop a new relationship as well as foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking.
• Develop a relationship with sales team by being proactive and offering creative solutions.
• Participate in training of system enhancements, applications, products, and new processes.
• Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
• Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs.
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel.
• Perform other duties as assigned.

Additional Responsibilities & Qualifications

• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Proficient computer and technical skills.
• Decision-making skills and independent judgment.
• Ability to manage customer challenges in a professional and decisive manner.
• Customer service experience preferred.

Work Experience

• 1-3 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Education

• Bachelor's Degree Preferred.
• High School Diploma/GED.

What We Offer

Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Veritiv Corporation, headquartered in Atlanta, is a leading provider of design-to-delivery packaging, print, and facility solutions.