Client Success & Support Specialist

Atrium; Caldwell (NJ); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid holidays

Employee assistance program

Job summary

Atrium is seeking a Customer Service Specialist in Caldwell, NJ to serve as a key liaison between clients and internal teams. This role focuses on delivering exceptional service, maintaining accurate records, and supporting continuous improvement initiatives.

Must be legally authorized to work in the United States. The position involves handling inquiries, coordinating resolutions across departments, and building strong customer relationships to enhance satisfaction and operational performance.

Qualifications

• Previous experience in customer service or account management.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for inquiries, ensuring timely responses.
• Respond to communications via phone and email to maintain service standards.
• Resolve issues and coordinate solutions with internal departments.
• Maintain accurate customer records and documentation for compliance.
• Monitor open requests and follow up for timely resolution.

Skills

Verbal & written comms

Problem solving

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Job description

Atrium is seeking a Customer Service Specialist in Caldwell, NJ to serve as a key liaison between clients and internal teams. This role focuses on delivering exceptional service, maintaining accurate records, and supporting continuous improvement initiatives.

Must be legally authorized to work in the United States. The position involves handling inquiries, coordinating resolutions across departments, and building strong customer relationships to enhance satisfaction and operational performance.