Client Success & Support Coordinator

VCA Inc.; United States; On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision insurance

401(k) with company match

Paid time off and holidays

Mental health and wellbeing resources

Short- and long-term disability coverage

Paid parental leave

Three free Optimum Wellness Plans for pets

Job summary

VCA Inc. is looking for a dedicated customer service associate to provide assistance with Optimum Wellness Plans and manage client inquiries through various channels. This role requires a minimum of one year of experience in customer service or a call center environment.

The successful candidate will demonstrate strong communication, problem-solving abilities, and the capacity to work effectively in high-volume situations. This position offers competitive pay and comprehensive benefits including medical insurance and a retirement plan.

Qualifications

• Minimum one year of customer service or call center experience.
• Mandated skills: reasoning, mathematics, language proficiency, instruction following.
• Ability to work on a computer for prolonged periods.

Responsibilities

• Provide client assistance and support for Optimum Wellness Plans.
• Resolve client problems by identifying root causes.
• Recommend products or services by analyzing client needs.

Skills

Strong communication skills

Active listening

Client-contact handling

Ability to multi-task

Time management

Education

High School diploma or GED

Associate’s degree preferred

Job description

VCA Inc. is looking for a dedicated customer service associate to provide assistance with Optimum Wellness Plans and manage client inquiries through various channels. This role requires a minimum of one year of experience in customer service or a call center environment.

The successful candidate will demonstrate strong communication, problem-solving abilities, and the capacity to work effectively in high-volume situations. This position offers competitive pay and comprehensive benefits including medical insurance and a retirement plan.