Pet Client Care & Billing Support Specialist

VCA Inc.; Wesley Chapel (FL); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Exclusive Discounts on products and services

Job summary

VCA Inc. seeks a Client Care Associate in Wesley Chapel, Florida. This position involves assisting clients with Optimum Wellness Plans and answering requests via phone and electronic communication.

Candidates should have a High School diploma, strong communication skills, and at least one year of customer service experience. The hourly pay ranges from $15.00 to $18.69 based on experience.

Benefits include medical insurance, retirement plans, and paid time off. Experience in a fast-paced environment is preferred.

Qualifications

• Minimum one year of relevant customer service and/or call center experience.
• Ability to manage time effectively.
• Strong reasoning, remembering, and mathematics skills required.

Responsibilities

• Provide assistance to clients related to wellness plans and services.
• Resolve client problems by determining the cause and selecting solutions.
• Manage high volume of incoming client requests via phone and email.

Skills

Excellent communication skills

Strong client contact handling skills

Ability to multi-task

Active listening

Education

High School diploma/GED

Associate's degree preferred

Job description

VCA Inc. seeks a Client Care Associate in Wesley Chapel, Florida. This position involves assisting clients with Optimum Wellness Plans and answering requests via phone and electronic communication.

Candidates should have a High School diploma, strong communication skills, and at least one year of customer service experience. The hourly pay ranges from $15.00 to $18.69 based on experience.

Benefits include medical insurance, retirement plans, and paid time off. Experience in a fast-paced environment is preferred.