Client Success & Support Champion

AMG & Associates, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist who blends professionalism with problem-solving to ensure a positive client experience. You will guide clients through products and services, addressing inquiries and account-related requests with empathy.

You will respond across email, phone, chat, and other channels, document interactions in CRM, and collaborate with sales and operations to resolve issues quickly while maintaining accuracy and high service standards.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree is preferred.
• Experience in customer service or client support is advantageous.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services and policies.
• Troubleshoot issues and coordinate resolutions within guidelines.
• Document interactions and resolutions in CRM systems.
• Assist clients with account setup, service requests, and navigation.
• Monitor open requests and follow up to ensure timely closure.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, and technical teams to meet client needs.

Skills

Excellent written and verbal comm.

Empathy and active listening

Multitasking and time management

Problem-solving skills

Organizational skills

Education

Associate or Bachelor's degree preferred

Tools

CRM platforms (Salesforce, Zendesk, HubSpot)

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist who blends professionalism with problem-solving to ensure a positive client experience. You will guide clients through products and services, addressing inquiries and account-related requests with empathy.

You will respond across email, phone, chat, and other channels, document interactions in CRM, and collaborate with sales and operations to resolve issues quickly while maintaining accuracy and high service standards.