Client Success & Strategy Consultant II

MetLife; Aurora (IL); On-site; USD 76,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition assistance

Job summary

MetLife in Aurora, IL is seeking a Client Service Consultant to own client requests, lead projects, and provide consultative solutions within the Group Benefits team. You will collaborate with customers, brokers, and internal partners to expand offerings and enhance digital experiences.

With 5+ years of business experience and strong MS Office skills, you will lead client audits, strategy discussions, and data-driven processes while driving issue resolution and continuous improvement.

Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills.
• Proficient in Microsoft Office; proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks.

Responsibilities

• Serve as the primary point of accountability for client requests and liaise with internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Years of experience

Organizational skills

Communication abilities

Proactive learning

AI tool usage

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

AI tools

Job description

MetLife in Aurora, IL is seeking a Client Service Consultant to own client requests, lead projects, and provide consultative solutions within the Group Benefits team. You will collaborate with customers, brokers, and internal partners to expand offerings and enhance digital experiences.

With 5+ years of business experience and strong MS Office skills, you will lead client audits, strategy discussions, and data-driven processes while driving issue resolution and continuous improvement.