Client Success Strategist

Ace Logic Solutions; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Ace Logic Solutions is seeking a data-driven Client Success Strategist to join our New York Operations team. You will analyze client health, optimize the customer journey, and help scale operations as our client base grows.

You will lead strategic reviews with key accounts, partner with Product to advocate features, and develop playbooks that improve efficiency. This role rewards data-driven decision making and offers fast-track growth in operations management.

Qualifications

• Experience in operations, customer success, or strategy consulting.
• Analytical proficiency with data-driven decision making.
• Excellent organizational skills and ability to manage multiple high-priority projects.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Operations background

Customer success

Strategy consulting

Based in NY office

Job description

We are seeking a data-driven Client Success Strategist to join our Operations team in New York. You will be responsible for analyzing client health, optimizing the customer journey, and ensuring our operations scale alongside our client base.

Your Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Who We Are Looking For

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Why Join Us?

• Modern office environment in the heart of the tech scene.
• Fast-track career growth opportunities in operations management.
• A culture that values data, transparency, and results.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.