Client Success Specialist - Service & Sales Support

TimeKeeping Systems, Inc.; Solon (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Small company impact

Great colleagues

Career growth

World-class benefits

Medical/dental/vision coverage

401(k) with match

Job summary

TimeKeeping Systems in Solon, Ohio is seeking a dependable Client Service Professional to join our growing team. This role ensures coverage during posted business hours and supports our sales and technical teams.

You will respond to customer inquiries by phone and email, process orders and updates, and help coordinate coverage while maintaining a professional, process-driven approach.

We offer competitive pay, strong benefits, and opportunities to grow as we help customers and the company thrive.

Qualifications

• 2+ years of experience in customer support or a similar role.
• Strong written and phone communication skills.
• Comfortable working in a structured, process-driven environment.
• Demonstrate reliability and schedule discipline.
• Ability to manage multiple priorities while maintaining professionalism.
• Take ownership of responsibilities and communicate proactively.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process customer orders, quotes and account updates.
• Maintain continuous coverage during scheduled business hours.
• Monitor and manage queue-based customer requests.
• Coordinate availability and elevate proactively when coverage is at risk.
• Support sales and technical teams with administrative and client follow-up tasks.
• Assist with trade show and conference preparation as needed.
• Follow defined service and escalation procedures.
• Make every customer's experience an awesome one.

Skills

2+ years customer support experience

Strong written and phone communication

Structured process-driven environment

Reliability and schedule discipline

Multitasking professionalism

Ownership and proactive communication

Job description

TimeKeeping Systems in Solon, Ohio is seeking a dependable Client Service Professional to join our growing team. This role ensures coverage during posted business hours and supports our sales and technical teams.

You will respond to customer inquiries by phone and email, process orders and updates, and help coordinate coverage while maintaining a professional, process-driven approach.

We offer competitive pay, strong benefits, and opportunities to grow as we help customers and the company thrive.