Client Success Specialist — Relationship Builder & Growth

INFUSE; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist in Columbus, OH to nurture client relationships and ensure successful delivery of our solutions. You will collaborate with cross-functional teams to meet client objectives and drive satisfaction across industries.

You will be the primary liaison for clients, translating needs into practical actions, coordinating timelines, and supporting proactive issue resolution. This role offers growth and a chance to impact diverse client partnerships.

Qualifications

• Experience in client success, hospitality, or sales preferred.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions per client needs.
• Communicate progress of initiatives to stakeholders.
• Identify growth opportunities within territories with sales teams.
• Assist with challenging client requests or escalations as needed.
• Provide administrative and operational support as required.

Skills

Client relationship management

Communication skills

Multitasking

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist in Columbus, OH to nurture client relationships and ensure successful delivery of our solutions. You will collaborate with cross-functional teams to meet client objectives and drive satisfaction across industries.

You will be the primary liaison for clients, translating needs into practical actions, coordinating timelines, and supporting proactive issue resolution. This role offers growth and a chance to impact diverse client partnerships.