Client Success Partner - Growth & Relationships

INFUSE; Louisville (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

INFUSE is seeking a proactive Client Success Specialist to nurture lasting relationships with diverse clients across industries. You will ensure on-time delivery of solutions, gather feedback, and act as a trusted advisor to optimize outcomes for our customers.

You will collaborate with sales and product teams, manage expectations, and participate in initiatives that drive client satisfaction and retention. The role offers growth and a supportive team culture at INFUSE.

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication skills

Attention to detail

Prioritization

Empathy

Job description

INFUSE is seeking a proactive Client Success Specialist to nurture lasting relationships with diverse clients across industries. You will ensure on-time delivery of solutions, gather feedback, and act as a trusted advisor to optimize outcomes for our customers.

You will collaborate with sales and product teams, manage expectations, and participate in initiatives that drive client satisfaction and retention. The role offers growth and a supportive team culture at INFUSE.