Impactful Client Success Specialist

INFUSE; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist in Cleveland to strengthen client relationships and ensure successful delivery of our solutions across diverse industries. You will engage with clients to understand needs, manage expectations, and coordinate with internal teams to meet objectives.

Join a collaborative INFUSE team that values proactive problem solving, empathy for client needs, and scalable processes.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationship management

Communication

Prioritization in fast-paced env.

Job description

INFUSE is seeking a Client Success Specialist in Cleveland to strengthen client relationships and ensure successful delivery of our solutions across diverse industries. You will engage with clients to understand needs, manage expectations, and coordinate with internal teams to meet objectives.

Join a collaborative INFUSE team that values proactive problem solving, empathy for client needs, and scalable processes.