Client Success Partner — Growth & Impact

INFUSE; Davidson (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to join our team in the United States. You will build and maintain strong client relationships, ensuring timely delivery of our solutions while communicating progress to stakeholders.

This role offers growth opportunities across diverse industries and a collaborative environment where team success is valued. You will engage with clients to understand needs, address challenges proactively, and coordinate with sales to identify expansion opportunities.

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them.
• Proactive in identifying and resolving challenges.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure timely and successful delivery of our solutions according to client needs
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationship management

Communication skills

Prioritization & multitasking

Empathy & problem-solving

Proactive solution finding

Job description

INFUSE is seeking a Client Success Specialist to join our team in the United States. You will build and maintain strong client relationships, ensuring timely delivery of our solutions while communicating progress to stakeholders.

This role offers growth opportunities across diverse industries and a collaborative environment where team success is valued. You will engage with clients to understand needs, address challenges proactively, and coordinate with sales to identify expansion opportunities.