Client Success Specialist: Build Relationships & Growth

INFUSE; Burlington (VT); Hybrid; USD 50,000 - 80,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to strengthen client relationships and ensure delivery of solutions that meet client needs. You will work across teams to align on goals, timelines, and outcomes while addressing client challenges with proactive, thoughtful responses.

The role offers opportunities for growth within a dynamic, client-focused environment and emphasizes collaboration, communication, and a positive impact on client satisfaction.

Qualifications

• Proven track record of managing client relationships in relevant fields.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutions.
• Experience addressing client challenges and escalations.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions per client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities within the territory and collaborate with sales to drive growth.
• Assist with challenging client requests or issue escalations as needed.
• Provide administrative and operational support, such as data entry and updating internal systems.

Skills

Client relationships

Communication

Attention to detail

Empathy

Problem solving

Job description

INFUSE is seeking a Client Success Specialist to strengthen client relationships and ensure delivery of solutions that meet client needs. You will work across teams to align on goals, timelines, and outcomes while addressing client challenges with proactive, thoughtful responses.

The role offers opportunities for growth within a dynamic, client-focused environment and emphasizes collaboration, communication, and a positive impact on client satisfaction.