Strategic Client Success Partner

INFUSE; Columbus (OH); On-site; USD 52,000 - 84,000; Full time

Job summary

INFUSE in Columbus, Ohio seeks a Client Success Specialist to nurture long-term relationships, ensure on-time delivery of solutions, and translate client needs into actionable plans.

You'll work closely with sales and operations to identify opportunities, manage expectations, and support customers across industries. The role offers growth, a collaborative team, and a culture that values empathy, clear communication, and proactive problem solving.

Qualifications

• Experience managing client relationships in hospitality, client success, or sales.
• Excellent written and verbal communication.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and proactive problem solving.
• Strong collaboration with internal teams to deliver client solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Multi-tasking

Empathy

Problem solving

Job description

INFUSE in Columbus, Ohio seeks a Client Success Specialist to nurture long-term relationships, ensure on-time delivery of solutions, and translate client needs into actionable plans.

You'll work closely with sales and operations to identify opportunities, manage expectations, and support customers across industries. The role offers growth, a collaborative team, and a culture that values empathy, clear communication, and proactive problem solving.