Client Success Specialist — Post-Sale PBM Solutions

SmithRx

Plano (TX)

On-site

USD 52,000 - 61,000

Full time

4 days ago

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Benefits offered by this job

401(k) Retirement Savings Program

Discretionary Paid Time Off

Paid Company Holidays

Wellness Benefits

Commuter Benefits

Professional development and training

Job summary

SmithRx, a venture-backed Health-Tech company, seeks an Account Specialist to ensure post-sale success and client satisfaction for PBM services. You will support Account Managers, manage items with clients, and help maintain the client success plan from implementation onward.

You will collaborate with cross-functional teams, analyze data, and contribute to scalable solutions. The role emphasizes strong communication, attention to detail, and a proactive, growth-oriented mindset in a fast-paced

Qualifications

2-3 years operational or customer service/support experience in the PBM or health care industries.
Microsoft Office experience: strong with Excel, Word, PowerPoint
Ability to communicate and articulate complex data and member scenarios

Responsibilities

Act as a designated support resource for assigned Account Managers.
Work with an account team for specific key clients.
Handle outstanding client and member items with clients directly.
Compile and present outstanding items during internal/external meetings.
Complete reporting and data requirements based on client and team needs.
Troubleshoot escalated items related to claims, eligibility, and general account maintenance.
Complete data audit requests.
Support ad-hoc projects assigned by leaders.
Collaborate with cross-functional internal teams for client issue resolution.
Engage to creatively find solutions to client and team needs.