Health-Tech Client Success Specialist

SmithRx; Chicago (IL); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Competitive benefits

401(k) Retirement Savings

Paid time off

Paid company holidays

Wellness benefits

Commuter benefits

Parental leave

Employee assistance program

Professional development

Job summary

SmithRx is seeking an Account Specialist to support post-sale success for PBM clients in a collaborative, fast-paced environment. You will partner with Account Managers and cross-functional teams to manage client items, deliver data-driven insights, and drive client satisfaction.

Ideal candidates bring 2–3 years in PBM/healthcare customer service, strong Excel/Word/PowerPoint skills, and a proactive, detail‑oriented mindset with the ability to handle multiple priorities and executive

Qualifications

• 2-3 years operational or customer service experience in the PBM or health care industries.
• Ability to manage several tasks and competing priorities.
• Ability to communicate and articulate complex data and member scenarios.
• Strong attention to detail and accuracy.
• Self-starter and self-motivator with a growth mindset.
• Ability to work with cross-functional teams and clients.
• Experience working with Directors to C-suite executives.

Responsibilities

• Serve as a designated resource for Account Managers and the account team.
• Collaborate on client items and prepare updates for meetings.
• Complete data reporting and fulfill data audit requests.
• Troubleshoot escalated items related to claims, eligibility, and accounts.
• Support ad-hoc projects and cross-functional issue resolution.

Skills

Customer service

Data communication

Cross-functional teamwork

Prioritization

Attention to detail

Self-starter

Growth mindset

Executive stakeholder experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

SmithRx is seeking an Account Specialist to support post-sale success for PBM clients in a collaborative, fast-paced environment. You will partner with Account Managers and cross-functional teams to manage client items, deliver data-driven insights, and drive client satisfaction.

Ideal candidates bring 2–3 years in PBM/healthcare customer service, strong Excel/Word/PowerPoint skills, and a proactive, detail‑oriented mindset with the ability to handle multiple priorities and executive