Account Specialist

SmithRx; Detroit (MI); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

AD&D Insurance

Flexible Spending Benefits

401(k) Retirement Savings

Disability insurance

Paid time off

Paid company holidays

Wellness benefits

Commuter benefits

Parental leave

EAP

Office kitchen

Professional development

Job summary

SmithRx in Detroit, MI is seeking an Account Specialist to support post-sale success of health plan clients. You will work with Account Managers and client leadership to resolve items, manage data, and ensure client satisfaction.

Join a mission-driven team leveraging PBM knowledge and Excel skills to communicate results, coordinate with product and operations, and help drive renewals. Naturally, you will collaborate with cross-functional teams and executive stakeholders for ongoing client

Qualifications

• 2–3 years of operational or customer service/support experience in the PBM or health care industries.
• Strong Excel, Word, and PowerPoint skills.
• Ability to manage several tasks and competing priorities.
• Ability to communicate complex data and member scenarios clearly.
• Detail-oriented, proactive, and self-driven.
• Collaborates well with cross-functional teams and clients.
• Comfort handling ambiguous directions and executive-level interactions.

Responsibilities

• Act as a designated support resource for assigned Account Managers.
• Be part of an account team for specific key clients.
• Work with clients on outstanding items.
• Compile and present client and member items in meetings.
• Complete reporting and data requirements for clients and team.
• Troubleshoot escalated items related to claims, eligibility, and maintenance.
• Complete data audit requests.
• Support ad-hoc projects from leaders.
• Collaborate with cross-functional internal teams for issue resolution.
• Proactively find solutions to client and team needs.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Self-starter

Growth mindset

Cross-functional collaboration

Ambiguity tolerance

Executive interaction

Tools

Microsoft Office

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.

At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Specialist, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.

What you will do:

• Act as a designated support resource for assigned Account Managers
• Act as a part of a designated account team for specific key clients
• Responsible for working directly with clients on outstanding client and member items
• Responsible for compiling and presenting outstanding client and member items during internal and external meetings
• Complete reporting and data requirements based on client and team needs
• Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
• Responsible for completing data audit requests
• Support ad-hoc projects assigned by leaders
• Collaborate with cross-functional internal teams for client issue resolution
• Engage to creatively and appropriately find solutions to client and team needs

What you will bring to SmithRx:

• 2-3 years operational or customer service/support experience in the PBM or health care industries
• Microsoft Office experience: strong with Excel, Word, PowerPoint
• Ability to effectively manage several tasks and competing priorities
• Ability to communicate and articulate complex data, member scenarios effectively
• Strong attention to detail
• Self-starter and self-motivator
• Positive, growth mindset
• Ability to work well with cross functional teams and clients
• Ability to handle and work with ambiguous instructions
• Prior experience working directly with Director to C suite level executives

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Zone A includes the following locations:

San Francisco Bay Area - CaliforniaMetro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range: $62,200 USD - $73,200 USD

Zone B includes the following locations:

California - outside of San Francisco Bay AreaMetro Denver / Boulder - ColoradoMetro District of Columbia - District of Columbia, Maryland, Virginia and West VirginiaMetro Boston / Cambridge - Massachusetts and New HampshireMetro Austin - TexasMetro Seattle - Washington

Zone B Pay Range: $57,000 USD - $67,100 USD

Zone C includes all other locations not listed above, including:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, WyomingNon metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range: $51,900 USD - $61,000 USD

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.