Client Success Specialist — Order & Support

World Emblem™; Norcross (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

World Emblem is seeking a Client Success Agent in Norcross, GA with hands-on customer service experience to manage inquiries, order support, and issue resolution. You will be the primary contact across phone, chat, and email, using CRM and order management systems to track and resolve requests.

You will coordinate with Sales, Production, and Design/QA to verify pricing, progress, and status, and you will work to meet KPIs such as First Reply Time and SLA compliance in a fast-paced environment.

Qualifications

• 12 months of customer service experience (call center, order management, or similar).
• Comfortable working across multiple systems (CRM, phone, order management).
• Strong verbal and written communication skills, including de-escalation.
• Proven ability to manage a high volume of orders/inquiries with attention to detail.

Responsibilities

• Serve as the day-to-day point of contact for customers across phone, chat, and email.
• Enter and track orders, quotes, and customer data in the CRM and order system.
• Coordinate with Sales, Production, and Design/QA teams on progress and pricing.
• Troubleshoot issues and resolve escalations within SLA with accurate documentation.

Skills

Customer service

Multi-system work

CRM

Communication

Education

High school diploma

Associate's degree preferred

Tools

MS Office

CRM system

Order management software

Job description

World Emblem is seeking a Client Success Agent in Norcross, GA with hands-on customer service experience to manage inquiries, order support, and issue resolution. You will be the primary contact across phone, chat, and email, using CRM and order management systems to track and resolve requests.

You will coordinate with Sales, Production, and Design/QA to verify pricing, progress, and status, and you will work to meet KPIs such as First Reply Time and SLA compliance in a fast-paced environment.