Client Success Specialist - Legal Services (Hybrid/Remote)

Veritext; North Carolina; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Company-paid life and disability 보험

401(k) with company match

Flexible hybrid or remote work options

Paid time off

Tuition reimbursement

Earned wage access

Employee equity and referral programs

Wellness resources

Job summary

Veritext is seeking a Client Services Representative (Corporate Services) to support attorneys and legal teams, handling transcript delivery, issue resolution, and changes. You will manage relationships with reporters, agencies, videographers, and interpreters, ensuring timely and accurate service delivery.

You will be a trusted point of contact, providing responsive, professional support and coordinating with internal teams to exceed client expectations while maintaining high attention to

Qualifications

• 2–4 years of professional experience.
• Familiarity with court reporting or legal services is a huge plus.

Responsibilities

• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other vendors as extensions of the team.
• Respond to client requests via email or phone queue in a timely manner.
• Resolve issues and collaborate with departments to ensure prompt, accurate resolution.
• Track assignment deadlines and communicate delays promptly to stakeholders.
• Update clients about order changes to ensure alignment and timely execution of services.

Skills

Client-centric mindset

Excellent follow-up etiquette

Problem solving under pressure

Proactive mindset

Time management

Adaptability

Job description

Veritext is seeking a Client Services Representative (Corporate Services) to support attorneys and legal teams, handling transcript delivery, issue resolution, and changes. You will manage relationships with reporters, agencies, videographers, and interpreters, ensuring timely and accurate service delivery.

You will be a trusted point of contact, providing responsive, professional support and coordinating with internal teams to exceed client expectations while maintaining high attention to