Client Success Specialist - Legal Services (Remote/Hybrid)

Veritext; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid or remote work options

401(k) with company match

Paid time off

Tuition reimbursement

Life and disability insurance

Wellness resources

Job summary

Veritext is seeking a Client Services Representative (Corporate Services) to be the go-to liaison for attorneys and legal teams after depositions. You will manage transcript delivery, troubleshoot issues, and follow up to ensure client expectations are exceeded.

You’ll build strong relationships with reporters, agencies, videographers, and other partners, coordinate deadlines, and communicate updates promptly.

Qualifications

• 2–4 years of professional experience in client services or a similar role.
• Experience supporting attorneys/legal teams is a plus.
• Clear, professional communication and strong follow-up etiquette required.

Responsibilities

• Build and maintain relationships with reporters, agencies, videographers, interpreters, and clients.
• Respond to client requests via email or phone queue promptly.
• Resolve issues and coordinate with other departments for timely resolution.
• Track assignment deadlines and communicate delays to stakeholders.
• Update orders promptly and accurately with partners.

Skills

Client relations

Attention to detail

Follow-up

Time management

Problem solving

Adaptability

Tech savvy

Tools

Proprietary software

Job description

Veritext is seeking a Client Services Representative (Corporate Services) to be the go-to liaison for attorneys and legal teams after depositions. You will manage transcript delivery, troubleshoot issues, and follow up to ensure client expectations are exceeded.

You’ll build strong relationships with reporters, agencies, videographers, and other partners, coordinate deadlines, and communicate updates promptly.