Client Services - Client Services Supervisor

Veritext; Fort Worth (TX); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible hybrid or remote work

Job summary

Veritext is seeking a Client Services Supervisor (Texas Region) to lead and develop a dedicated team, delivering exceptional post-proceeding client experiences for clients and subcontractors. You will coach staff, manage payroll and scheduling, and drive process improvements across the region.

You will partner with the Client Services Manager to optimize workflows, monitor service levels, and ensure accurate, high-quality client support.

Qualifications

• 3+ years in customer service, operations or client support with leadership exposure.
• Strong conflict resolution, coaching, and decision-making abilities.
• Ability to balance strategic thinking with day-to-day operations.
• Proficient in Microsoft Office; Excel skills expected.

Responsibilities

• Lead, coach, and develop a Client Services team delivering exceptional support.
• Serve as primary escalation point for client and team concerns.
• Collaborate with Client Services Manager to optimize workflows and efficiency.
• Monitor performance, service levels, volumes, and metrics.
• Conduct regular coaching and performance discussions.
• Delegate and oversee team responsibilities with quality control.
• Manage payroll, attendance, scheduling, and overtime.
• Support regional and national process improvements.
• Develop and maintain training materials and programs.
• Maintain product and service expertise to support clients and team.

Skills

Client service leadership

People management

Conflict resolution

Strategic thinking

Team motivation

Microsoft Office / Excel

Communication

Organization

Tools

Microsoft Excel

Job description

At Veritext, we focus on the details, so legal teams can focus on the case.

We're looking for a Client Services Supervisor (Texas Region) to lead and support our Client Services team. In this role, you'll be responsible for delivering an exceptional post-proceeding experience for our clients and subcontractors while coaching, developing, and empowering a team dedicated to service excellence.

What You'll Do

As a key member of our operations leadership team, you will:

• Lead, coach, and develop a Client Services team focused on delivering exceptional support and service.
• Serve as the primary escalation point for client and team concerns, proactively identifying solutions and driving resolution.
• Partner with the Client Services Manager to optimize workflows, enhance collaboration, and improve operational efficiency.
• Monitor team performance, service levels, phone and email volumes, and key operational metrics.
• Conduct regular coaching sessions and one-on-one meetings to support employee growth and performance.
• Delegate and oversee team responsibilities while ensuring quality and accuracy of work.
• Manage payroll, attendance, scheduling, and overtime while balancing business needs and team resources.
• Assist with regional and national initiatives aimed at improving processes, service delivery, and best practices.
• Support the development and maintenance of impactful training materials and programs.
• Maintain expertise in Veritext products and services to effectively support clients and team members.

What You'll Bring

• 3+ years of relevant customer service, operations, or client support experience
• Previous people leadership or supervisory experience strongly preferred
• Strong conflict resolution, coaching, and decision-making skills
• Ability to think strategically while managing day-to-day operations
• Experience motivating teams and driving accountability in a performance-focused environment
• Proficiency with Microsoft Office, including intermediate to advanced Excel skills
• Strong written and verbal communication abilities
• Customer-focused mindset with exceptional interpersonal skills
• Highly organized, proactive, and solution-oriented with strong follow-through

Why You'll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity

At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.

Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact [e-mail].

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.