Client Success Specialist - Lab & Life Sciences

Eurofins; Centennial (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation

Job summary

Eurofins USA Clinical Diagnostics is seeking a Client Service Specialist to be the primary contact for assigned clients, handling calls and emails, documenting needs, and building strong relationships to ensure service excellence.

You will manage SSRs from intake through resolution, support order and reporting workflows, assist with requisition updates, and ensure accurate records within LabVantage while maintaining quality and privacy standards.

Qualifications

• Minimum educational requirements: high school diploma or GED.
• Preferred education: associate's or bachelor's in biology or chemistry.
• 2-4 years of customer service experience.

Responsibilities

• Manage inbound and outbound client calls and emails to address questions, requests, and service needs.
• Establish and maintain positive client relationships and document client information accurately.
• Coordinate SSRs from intake through resolution and ensure proper documentation.

Skills

Communication

Time management

Multi-tasking

Excel basics

Team collaboration

Customer service

Education

High school diploma or GED

Associate's or bachelor's degree in biology or chemistry

Tools

Excel

Word

PowerPoint

Outlook

Job description

Eurofins USA Clinical Diagnostics is seeking a Client Service Specialist to be the primary contact for assigned clients, handling calls and emails, documenting needs, and building strong relationships to ensure service excellence.

You will manage SSRs from intake through resolution, support order and reporting workflows, assist with requisition updates, and ensure accurate records within LabVantage while maintaining quality and privacy standards.