Client Success Specialist — In-Office

Fleetworthy; Madison (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Fleetworthy in Madison, WI hires a customer service assistant to ensure timely responses to client communications and maintain strong relationships. You will address inquiries, coordinate with teams, and help clients navigate our platform with coaching and guidance.

The role requires excellent communication, a friendly, results-oriented approach, and proficiency with Microsoft Office. Working in-office, you’ll contribute to a collaborative, customer-focused environment and daily operations.

Qualifications

• High School diploma or equivalent; 1 year of customer service preferred.
• Strong written and verbal communication and teamwork.
• Ability to learn company systems and adapt to processes.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Respond promptly to client communications.
• Maintain positive relationships with assigned clients.
• Address and resolve client inquiries and complaints with cross-team support.
• Use programs and tools to support client success and platform coaching.
• Stay informed about regulations and internal procedures.
• Protect confidentiality of PII and follow privacy policies.
• Share knowledge and contribute to team success.
• Perform other duties as assigned per task requirements.
• Maintain a consistent schedule and participate in team/company activities.

Skills

Customer service

Communication

Collaboration

Multitasking

Typing

Education

High School diploma

Tools

Microsoft Office

Outlook 365

Word

Excel

Job description

Fleetworthy in Madison, WI hires a customer service assistant to ensure timely responses to client communications and maintain strong relationships. You will address inquiries, coordinate with teams, and help clients navigate our platform with coaching and guidance.

The role requires excellent communication, a friendly, results-oriented approach, and proficiency with Microsoft Office. Working in-office, you’ll contribute to a collaborative, customer-focused environment and daily operations.