Client Success Specialist — Hybrid (B2B Tech)

Corporation Service Company; Wilmington (DE); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule

Mentorship program

Open Sesame access

Bonuses/commissions

Job summary

Corporation Service Company is seeking a Client Service Representative to support enterprise B2B clients in a hybrid work environment. You will respond to inquiries, manage domain portfolios, and collaborate with internal teams to safeguard customers’ digital assets.

The role emphasizes strong communication, problem-solving, and relationship-building with a focus on achieving excellent client service and a high NPS. Training, mentorship, and a flexible hybrid schedule are offered.

Qualifications

• Experience in a customer-centric environment.
• Strong written and verbal communication skills.
• Ability to learn, adapt to, and discuss new technology.
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
• Bilingual skills are a plus.

Responsibilities

• Respond promptly and accurately to client inquiries via multiple channels (chat, phone, email).
• Help clients manage a portfolio of domain names and digital assets to protect their brands.
• Build and maintain client relationships by understanding unique client needs.
• Troubleshoot and resolve order requests related to DNS, certificates, billing, and tech issues.
• Escalate unresolved or complex issues to appropriate teams and ensure timely follow-up.

Skills

Customer service

Communication

Critical thinking

MS Office

Excel

Adaptability

Prioritization

Independence

Attention to detail

Direct communication

Bilingual (plus)

Tools

MS Excel

Outlook

Word

Job description

Corporation Service Company is seeking a Client Service Representative to support enterprise B2B clients in a hybrid work environment. You will respond to inquiries, manage domain portfolios, and collaborate with internal teams to safeguard customers’ digital assets.

The role emphasizes strong communication, problem-solving, and relationship-building with a focus on achieving excellent client service and a high NPS. Training, mentorship, and a flexible hybrid schedule are offered.