Client Service Associate — Hybrid, Growth & Impact

Corporation Service Company; Wilmington (DE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Hybrid/Remote work schedules

Job summary

Corporation Service Company, based in Wilmington, Delaware, is seeking a Client Service Representative for its Small Business Call Center. You will work with clients and CSC teams to resolve inquiries, provide solutions, and support growth with proactive service.

The role emphasizes fast-paced collaboration, accuracy, and excellent communication across phone and email channels. The team offers training, mentorship, and opportunities for advancement in a hybrid work environment.

Qualifications

• At least 3 years of experience working in a customer service or administrative capacity.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility, with the ability to multitask.
• Problem-solving skills.
• Strong computer skills and proficiency in MS Office, Word, and Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Skills

Customer service

Attention to detail

Time management

Multitasking

Communication skills

MS Office proficiency

Excel

Verbal & written communication

Tools

MS Office

Word

Excel

Job description

Corporation Service Company, based in Wilmington, Delaware, is seeking a Client Service Representative for its Small Business Call Center. You will work with clients and CSC teams to resolve inquiries, provide solutions, and support growth with proactive service.

The role emphasizes fast-paced collaboration, accuracy, and excellent communication across phone and email channels. The team offers training, mentorship, and opportunities for advancement in a hybrid work environment.