Client Success Specialist – Dynamic Life Sciences Support

Eurofins Clinical Diagnostics; Centennial (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Excellent full-time benefits including

Medical coverage

Dental and vision options

401(k) with company match

Job summary

Eurofins USA Clinical Diagnostics is seeking a Client Service Specialist to manage inbound/outbound client calls and emails, document client information, and serve as the main contact for assigned accounts. The role emphasizes responsive, courteous support, with a focus on timely SSRs, accurate documentation, and cross‑team collaboration.

Ideal candidates bring 2–4 years of customer service experience, strong communication skills, and proficiency in Excel/Outlook.

Qualifications

• High school diploma or GED required.
• Preferred: Associate or Bachelor's in biology or chemistry.
• 2–4 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to work in a controlled environment with Quality Systems.
• Proficiency in Excel, Word, PowerPoint, Outlook.

Responsibilities

• Manage inbound and outbound client calls and emails to address questions, requests, and service needs.
• Use active listening to confirm and document client information.
• Act as a primary contact for assigned clients with courteous, responsive support.
• Maintain positive relationships by understanding client needs and expectations.
• Address routine inquiries and elevate complex issues as needed.
• Provide basic technical or product support under guidelines.

Skills

Customer service

Communication skills

Time management

Organizational skills

Team collaboration

Excel

Outlook

Education

High school diploma

Associate/Bachelor's in biology or chemistry

Tools

Excel

Word

PowerPoint

Outlook

Job description

Eurofins USA Clinical Diagnostics is seeking a Client Service Specialist to manage inbound/outbound client calls and emails, document client information, and serve as the main contact for assigned accounts. The role emphasizes responsive, courteous support, with a focus on timely SSRs, accurate documentation, and cross‑team collaboration.

Ideal candidates bring 2–4 years of customer service experience, strong communication skills, and proficiency in Excel/Outlook.