Client Success Specialist: B2B & Legal Compliance

Wolters Kluwer; Dallas (TX); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer seeks dynamic Customer Success Associates to join our growing teams across the country. You will manage day-to-day relationships with customers including small businesses, law firms and corporations to ensure compliance services are delivered effectively.

Responsibilities include delivering prompt service, consultative support to determine goals, managing the full order life cycle, using Salesforce, and building strong partner relationships to meet client needs.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Skills

Strong communication

Organizational skills

Analytical thinking

Education

Bachelor’s degree

Tools

SalesForce

Microsoft Office

Job description

Wolters Kluwer seeks dynamic Customer Success Associates to join our growing teams across the country. You will manage day-to-day relationships with customers including small businesses, law firms and corporations to ensure compliance services are delivered effectively.

Responsibilities include delivering prompt service, consultative support to determine goals, managing the full order life cycle, using Salesforce, and building strong partner relationships to meet client needs.