B2B Customer Success Partner

Wolters Kluwer N.V.; Dallas (TX); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. in the United States (Dallas area) seeks a Customer Success Associate to work with corporations, law firms, or small businesses, delivering proactive, consultative support to meet compliance and legal needs using product knowledge for effective solutions.

The role requires a bachelor’s degree and 2+ years in B2B client service, with emphasis on cross-functional collaboration, Salesforce usage, and revenue growth through add-on offerings while delivering prompt, professional

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent.
• B2B client service experience.
• Two years of B2B client/customer service experience; consultative service in banking/insurance/hospitality/retail/legal industry.

Responsibilities

• Deliver prompt and professional service to our customers via verbal and written communications.
• Provide consultative customer service; determine customer goals, compliance challenges, and business needs, using product knowledge to provide solutions and initiate orders.
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to meet customer needs.
• Project manage and prioritize high volumes of requests using Salesforce and internal systems for timely responses.
• Manage customer escalations and collaborate with Customer Service to resolve requests.
• Develop and maintain positive relationships with customers and key partners.
• Aim to become a subject matter expert of the department, company and industry.

Skills

B2B client service

Consultative service

Education

Bachelor’s degree from an accredited college/university or equivalent

Job description

Wolters Kluwer N.V. in the United States (Dallas area) seeks a Customer Success Associate to work with corporations, law firms, or small businesses, delivering proactive, consultative support to meet compliance and legal needs using product knowledge for effective solutions.

The role requires a bachelor’s degree and 2+ years in B2B client service, with emphasis on cross-functional collaboration, Salesforce usage, and revenue growth through add-on offerings while delivering prompt, professional