Client Success & Sign Solutions Specialist

FASTSIGNS of West Metro, MN; Beckley (WV); On-site; USD 24,000 - 50,000; Full time

Job summary

FASTSIGNS of West Metro, MN is seeking a Customer Service Representative to be the first point of contact for current and potential customers. You will communicate via email, phone, in-person and at customer sites, aiming to build lasting relationships and convert prospects into long-term clients.

The role emphasizes responsiveness, listening, organization, and accurate documentation while supporting estimates, work orders and timely delivery in the dynamic sign industry.

Qualifications

• Outgoing, responsive and eager to learn.
• Excellent listening skills and the ability to document interactions.
• Ability to build relationships and turn prospects into customers.

Responsibilities

• Serve as the initial contact with current and prospective customers.
• Communicate with customers by email, telephone, in-person and at their location.
• Prepare estimates, implement work orders and ensure timely delivery.
• Participate in daily team meetings and support business/marketing plans.
• Help turn prospects into long-term clients.

Skills

People skills

Listening skills

Documentation

Organization

Job description

FASTSIGNS of West Metro, MN is seeking a Customer Service Representative to be the first point of contact for current and potential customers. You will communicate via email, phone, in-person and at customer sites, aiming to build lasting relationships and convert prospects into long-term clients.

The role emphasizes responsiveness, listening, organization, and accurate documentation while supporting estimates, work orders and timely delivery in the dynamic sign industry.