Customer Success & Sign Production Specialist

FASTSIGNS of West Metro, MN; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

FASTSIGNS of West Metro, MN is seeking a Customer Service Representative to be the initial contact with current and prospective customers across email, phone, in-person, and on-site visits. Build long-lasting relationships and assist with marketing and social media.

Ideal candidate is outgoing, eager to learn, with strong listening, documentation and organizational skills; will learn sign production processes and operate tools to support production.

Qualifications

• Must have a valid driver's license and good driving record.
• Strong customer service and relationship-building skills.
• Ability to learn sign production processes and operate basic tools.
• Comfortable with marketing tasks and social media support.

Responsibilities

• Serve as the initial contact with customers by email, phone, live chat, and in person.
• Help plan and implement marketing and social media activities.
• Prepare estimates and work orders; coordinate timely delivery of finished orders.
• Collaborate with team in daily meetings; support production as needed.

Skills

People skills

Communication

Listening

Documentation

Organization

Tools

Power tools

Measuring tools

Digital printers

Engravers

Job description

FASTSIGNS of West Metro, MN is seeking a Customer Service Representative to be the initial contact with current and prospective customers across email, phone, in-person, and on-site visits. Build long-lasting relationships and assist with marketing and social media.

Ideal candidate is outgoing, eager to learn, with strong listening, documentation and organizational skills; will learn sign production processes and operate tools to support production.