Client Success Specialist - Signs Industry Growth

FASTSIGNS of West Metro, MN; Lake Forest (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Training opportunities

Job summary

FASTSIGNS is seeking a Customer Service Representative to be the first point of contact for current and prospective customers, interacting by email, telephone, in person, and at their place of business. This role focuses on building long-lasting relationships, turning prospects into customers and then into loyal clients, with the sign industry offering variety and growth.

The ideal candidate is outgoing, responsive and eager to learn, with strong listening, documentation, and organizational

Qualifications

• Strong customer service mindset with the ability to engage with customers across multiple channels.
• Excellent listening, documentation and organizational skills.
• Ability to learn quickly and contribute to a growing sign shop operation.

Responsibilities

• Be the first point of contact for current and prospective customers via email, phone, in person, and at their business location.
• Build long-lasting relationships by turning prospects into customers and then into loyal clients.
• Participate in daily team meetings and help execute business and marketing plans to support center success.

Skills

Customer service

Relationship building

Communication

Organization

Job description

FASTSIGNS is seeking a Customer Service Representative to be the first point of contact for current and prospective customers, interacting by email, telephone, in person, and at their place of business. This role focuses on building long-lasting relationships, turning prospects into customers and then into loyal clients, with the sign industry offering variety and growth.

The ideal candidate is outgoing, responsive and eager to learn, with strong listening, documentation, and organizational