Client Success & Service Coordinator

Ultimate Staffing Services; Hanover (MD); On-site; USD 27,000 - 39,000; Full time

Job summary

Ultimate Staffing Services is recruiting for a Service and Account Coordinator to support a busy department in Hanover, MD. This onsite role focuses on scheduling maintenance, answering calls, and coordinating with internal teams to ensure customer satisfaction.

The candidate will manage assignments, build client relationships, and deliver exceptional service while handling multiple priorities in a fast-paced environment.

Qualifications

• Experience in account management or customer service.
• Strong organizational and multitasking abilities.
• Excellent communication and relationship-building skills.

Responsibilities

• Contact customers to schedule preventative maintenance and service appointments.
• Answer incoming calls and provide professional customer service.
• Take detailed and accurate messages for service team members.
• Follow up with customers regarding appointments and service needs.
• Serve as the main point of contact for assigned customer accounts.
• Manage scheduling, paperwork, billing, and account requests.
• Build and maintain strong client relationships.
• Coordinate internally with multiple departments to resolve issues and ensure customer satisfaction.
• Track projects, follow up on open items, and communicate updates to clients.
• Deliver exceptional customer service while managing multiple priorities.

Skills

Verbal communication

Phone skills

Customer service

Relationship building

Multitasking

Organizational skills

Problem solving

Job description

Ultimate Staffing Services is recruiting for a Service and Account Coordinator to support a busy department in Hanover, MD. This onsite role focuses on scheduling maintenance, answering calls, and coordinating with internal teams to ensure customer satisfaction.

The candidate will manage assignments, build client relationships, and deliver exceptional service while handling multiple priorities in a fast-paced environment.