Account and Service Coordinator

Ultimate Staffing Services; Hanover (MD); On-site; USD 27,000 - 39,000; Full time

Job summary

Ultimate Staffing Services is recruiting for a Service and Account Coordinator to support a busy department in Hanover, MD. This onsite role focuses on scheduling maintenance, answering calls, and coordinating with internal teams to ensure customer satisfaction.

The candidate will manage assignments, build client relationships, and deliver exceptional service while handling multiple priorities in a fast-paced environment.

Qualifications

• Experience in account management or customer service.
• Strong organizational and multitasking abilities.
• Excellent communication and relationship-building skills.

Responsibilities

• Contact customers to schedule preventative maintenance and service appointments.
• Answer incoming calls and provide professional customer service.
• Take detailed and accurate messages for service team members.
• Follow up with customers regarding appointments and service needs.
• Serve as the main point of contact for assigned customer accounts.
• Manage scheduling, paperwork, billing, and account requests.
• Build and maintain strong client relationships.
• Coordinate internally with multiple departments to resolve issues and ensure customer satisfaction.
• Track projects, follow up on open items, and communicate updates to clients.
• Deliver exceptional customer service while managing multiple priorities.

Skills

Verbal communication

Phone skills

Customer service

Relationship building

Multitasking

Organizational skills

Problem solving

Job description

Location: Hanover, MD Schedule: Monday - Friday, 7:30 AM - 4:00 PM Pay: Up to $24/hour based on experience Work Environment: 100% Onsite

Ultimate Staffing is recruiting for an Service and Account Coordinator to support a busy department. This position is perfect for candidates with customer service or CSR experience who enjoy building relationships, coordinating schedules, and providing exceptional support.

Responsibilities

• Contact customers to schedule preventative maintenance and service appointments
• Answer incoming calls and provide professional customer service
• Take detailed and accurate messages for service team members
• Follow up with customers regarding appointments and service needs
• Serve as the main point of contact for assigned customer accounts
• Manage scheduling, paperwork, billing, and account requests
• Build and maintain strong client relationships
• Coordinate internally with multiple departments to resolve issues and ensure customer satisfaction
• Track projects, follow up on open items, and communicate updates to clients
• Deliver exceptional customer service while managing multiple priorities

Qualifications

• Strong verbal communication and phone skills
• Professional demeanor and clear communication
• Previous account management, customer service, project coordination, or administrative experience
• Strong organizational and multitasking abilities
• Excellent communication and relationship-building skills
• Ability to problem solve and follow through on customer requests

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.