Client Success & Service Coordination Specialist

The Facilities Group; Tampa (FL); On-site; USD 40,000 - 48,000; Full time

Job summary

The Facilities Group in Tampa, FL is seeking a Client Success Agent to manage client relationships, coordinate service providers, and ensure contract compliance. This in-office role supports daily operations and client satisfaction.

You will communicate across teams, track work orders, and maintain accurate records in JANIT while providing responsive, professional service to our clients. The position operates Monday through Friday, 8:30 AM to 5:30 PM.

Qualifications

• High school diploma or GED.
• At least one-year of proven customer service experience in any industry. (Preferred)
• Adaptable and able to work in a fast-paced environment.
• Strong attention to detail.
• Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
• Excellent time management skills.
• Clear and effective communicator.
• Ability to multi-task.
• Self-motivated with a go-getter attitude.
• Meet or exceeds deadlines.
• The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion with equal employment opportunities.

Responsibilities

• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
• Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following up on completion, and Invoicing the client.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and third party work order management systems.
• Serve as the liaison between the client and Independent Service Provider(ISP).
• Manage customer concerns as they arise in a timely and professional manner.
• Accurately manage and update ISP and client activities in JANIT.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Skills

Customer service

Communication

Time management

Detail oriented

Multi-tasking

Adaptability

Education

High school diploma or GED

Tools

JANIT

Microsoft TEAMS

Outlook

Word

Excel

Job description

The Facilities Group in Tampa, FL is seeking a Client Success Agent to manage client relationships, coordinate service providers, and ensure contract compliance. This in-office role supports daily operations and client satisfaction.

You will communicate across teams, track work orders, and maintain accurate records in JANIT while providing responsive, professional service to our clients. The position operates Monday through Friday, 8:30 AM to 5:30 PM.