Caregiver Success & Scheduling Manager

Family First Washington State; Olympia (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Family First At Home in Olympia, WA seeks a Home Care Scheduler/Caregiver Manager to oversee scheduling, support, and professional development of in-home caregivers. You will work with the Client Success Manager to match caregivers to clients and mentor staff to uphold high care standards.

Ideal candidates have a people-first management style, strong organizational skills, and a commitment to quality care. This full-time role includes on-call rotation and local travel within the Seattle area.

Qualifications

• 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred.
• Proficiency in using healthcare management software preferred.
• Valid Driver’s License and vehicle insurance with clean DMV record required.

Responsibilities

• Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction.
• Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates.
• Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime.
• Ensure proper pay rates, billing codes and shift accuracy in AlayaCare and ADP.
• Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers.
• Provide training to Caregivers under the direction of the Director of Home Care.
• Ensure Caregivers are compliant with their continued education/training programs.
• Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool.
• Travel within the greater Renton/Greater Seattle area as needed or assigned.
• Occasionally provide in‑home support to clients, covering for caregivers who call‑off, when necessary.
• Participate in regularly scheduled on‑call rotation handling off‑hours staffing needs.

Skills

Healthcare coordination

Client management

Healthcare software

Education

Certified Nursing Assistant or Home Care Aide Certification

Job description

Family First At Home in Olympia, WA seeks a Home Care Scheduler/Caregiver Manager to oversee scheduling, support, and professional development of in-home caregivers. You will work with the Client Success Manager to match caregivers to clients and mentor staff to uphold high care standards.

Ideal candidates have a people-first management style, strong organizational skills, and a commitment to quality care. This full-time role includes on-call rotation and local travel within the Seattle area.