Client Success Caregiver: Care, Transitions & Support

Westford; Westford (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Mileage reimbursement for work-related

401k

Paid Sick Time

Employee Discount Program

Job summary

Senior Helpers of Westford is hiring a Client Success Caregiver to provide hands-on caregiving and to support urgent staffing needs. You will introduce caregivers to new clients, conduct client visits, and help ensure every client has an outstanding experience with our agency.

The role blends caregiving with client support and office collaboration, offering a dynamic, meaningful career in a trusted home-care provider. Travel across the Middlesex County service area is required.

Qualifications

• CNA or HHA certification from an approved program.
• Minimum of 1 year of hands-on caregiving experience.
• Customer service experience with strong relationship-building skills.
• Excellent communication and problem-solving abilities.
• Highly organized with strong attention to detail.

Responsibilities

• Provide companion and personal care services to clients as needed.
• Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and gaps in service.
• Safely transport clients when appropriate.
• Conduct client check-in visits to ensure satisfaction with services.
• Introduce caregivers to new clients and help ensure smooth transitions.
• Identify opportunities to increase client services and communicate them to the office team.
• Deliver supplies, PPE, and other materials to clients as needed.
• Check in with caregivers during client visits and communicate feedback to leadership.

Skills

CNA/HHA certification

Customer service

Communication

Problem solving

Organizational skills

Driver's license

Travel willingness

Team collaboration

Education

CNA or HHA certification

Tools

Microsoft Office

Job description

Senior Helpers of Westford is hiring a Client Success Caregiver to provide hands-on caregiving and to support urgent staffing needs. You will introduce caregivers to new clients, conduct client visits, and help ensure every client has an outstanding experience with our agency.

The role blends caregiving with client support and office collaboration, offering a dynamic, meaningful career in a trusted home-care provider. Travel across the Middlesex County service area is required.