Client Success & Scheduling Coordinator

Paylocity; Maryland; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Maryland Wellness in Maryland is seeking a Client & Provider Support Coordinator to welcome visitors, manage scheduling, and maintain records while ensuring quality customer service aligned with the agency’s values. The role supports clients in person, by phone, and through written communication.

The position emphasizes scheduling management, coordination with clinicians, and maintaining documentation in the EHR, with a focus on a positive office environment and timely, compliant service

Qualifications

• Associate or Bachelor's degree in Business/Health Administration or related field.
• Preferred 2+ years of experience in medical assisting or administration.
• Preferred 2+ years of management/supervision experience.
• Experience in mental health and addictions or a related field preferred.
• CPR and First Aid Certification required.

Responsibilities

• Answer phones, resolve caller needs, or direct callers to the appropriate party.
• Respond to voicemails, emails, text messages, and other forms of communication in a timely, professional manner.
• Greet clients and visitors to Maryland Wellness and address all immediate needs.
• Assist with office opening and closure to ensure timely availability for clients and visitors.
• Foster a welcoming and supportive environment for clients visiting the office.
• Serve as the primary liaison for client service questions (billing basics, portal access, program information) and elevate complex needs appropriately.
• Manage medical record compliance requests.
• Coordinate with external service providers, include labs, pharmacies and other entities to reduce barriers for clients.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Technology proficiency

Education

Associate or Bachelor's degree in Business/Health Administration or related field

2+ years medical assisting or administration experience

2+ years management/supervision experience

Job description

Maryland Wellness in Maryland is seeking a Client & Provider Support Coordinator to welcome visitors, manage scheduling, and maintain records while ensuring quality customer service aligned with the agency’s values. The role supports clients in person, by phone, and through written communication.

The position emphasizes scheduling management, coordination with clinicians, and maintaining documentation in the EHR, with a focus on a positive office environment and timely, compliant service