Care Coordination & Front Desk Specialist

Mdwellness; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO 120 hours

Comprehensive Medical Coverage

Term Life Insurance

401(k) Plan with match

EAP

Annual Incentive Plan

Onboarding & Training

Professional development

Collaborative team

Job summary

Maryland Wellness is seeking a Client & Provider Support Coordinator to support both Berlin and Salisbury offices. You will welcome visitors, check in clients, and coordinate schedules between clients and therapists, while maintaining file management and a positive office environment.

The role requires strong organizational and communication skills, the ability to work in a fast-paced setting, and reliability to travel between the two offices as needed.

Qualifications

• Strong organizational and leadership abilities.
• Excellent written and verbal communication skills.
• Interpersonal skills to build relationships with diverse individuals.
• Ability to handle a fast-paced environment and priorities.
• Proficient with computers and data management.
• Willingness to travel between Berlin and Salisbury offices.

Responsibilities

• Split time between the Berlin and Salisbury offices to ensure front desk and scheduling coverage.
• Answer phones and direct callers as needed.
• Greet clients and visitors and address immediate needs.
• Assist with office opening/closing and overall organization.
• Coordinate client scheduling, billing basics, portal access, and program information.
• Maintain scheduling updates in the EHR and manage records in compliance with standards.
• Log communications in the EHR and follow up on missed appointments or disengaged clients.

Skills

Organizational skills

Leadership

Written and verbal communication

Interpersonal skills

Multitasking

Technology/data management

Reliable transportation

Education

Associate or Bachelor's degree in Business/Health Administration

Job description

Maryland Wellness is seeking a Client & Provider Support Coordinator to support both Berlin and Salisbury offices. You will welcome visitors, check in clients, and coordinate schedules between clients and therapists, while maintaining file management and a positive office environment.

The role requires strong organizational and communication skills, the ability to work in a fast-paced setting, and reliability to travel between the two offices as needed.