Client Success & Sales Support Specialist (Printing)

Allegra Marketing Print Mail of Cedar Rapids; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Allegra Cedar Rapids is a growing full-service marketing, print, and visual communications company seeking a highly organized, customer-focused professional to join our team as a Customer Service Representative and Sales Support Specialist. You will work directly with clients while providing administrative and project support to a small group of sales professionals in a fast-paced environment.

The ideal candidate thrives in helping clients succeed, builds relationships, and ensures projects move

Qualifications

• High school diploma or GED required.
• Customer service, sales support, inside sales, or administrative experience preferred.
• Experience in printing, graphic arts, promotional products, apparel decoration, or related industry is highly desirable.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Good math and problem-solving skills.
• Comfortable working with computer systems and learning new technology.
• Self-motivated, dependable, and team-oriented.
• Positive attitude and strong customer-first mindset.

Responsibilities

• Manage client projects from quote through production and delivery.
• Serve as a primary point of contact for sales representatives and customers, ensuring exceptional service and communication.
• Coordinate with internal departments and external vendors to ensure projects stay on schedule.
• Follow up on estimates, proposals, and active jobs.
• Review project details and perform quality checks to help ensure accuracy.
• Maintain organized customer files, artwork, and project records.
• Participate in daily production and scheduling meetings.
• Assist customers with printing, signage, promotional products, apparel, and marketing-related solutions.
• Schedule customer meetings for sales representatives.
• Assist sales representatives with client visits and presentations as needed.
• Research prospective clients and sales opportunities.
• Support business development and lead generation efforts.

Skills

Customer service

Sales support

Organization

Communication

Detail orientation

Problem solving

Vendor coordination

Team collaboration

Education

High school diploma or GED

Job description

Allegra Cedar Rapids is a growing full-service marketing, print, and visual communications company seeking a highly organized, customer-focused professional to join our team as a Customer Service Representative and Sales Support Specialist. You will work directly with clients while providing administrative and project support to a small group of sales professionals in a fast-paced environment.

The ideal candidate thrives in helping clients succeed, builds relationships, and ensures projects move