Client Success & Sales Support Specialist

The Shyft Group USA, Inc; Bristol (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Educational Reimbursement

Job summary

The Aebi Schmidt Group is seeking a Client Relations Specialist for our Bristol, IN facility. You will support our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers.

You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor's degree in business/marketing preferred.
• 1+ years sales or customer service experience.
• Expertise in closing sales deals preferred.
• Strong follow-up and relationship-building skills.
• Proficient with Microsoft 365 and CRM tools such as Dynamics 365.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Provide tailored solutions to customers.
• Address inquiries and identify sales opportunities.
• Prepare and submit accurate quotes and sales orders.
• Ensure appropriate specifications and options based on the truck chassis.
• Monitor current sales orders from placement to completion.
• Partner with Production and maintain clear communication with customers.
• Engage with customers through inbound/outbound calls and email.
• Upsell products and services by understanding customer needs and offering recommendations.
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support.
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process.
• Partner with Sales to close business and achieve individual and departmental sales goals.
• Continually look for ways to improve efficiency and daily operations

Skills

Sales experience

Customer service

CRM tools

Microsoft 365

Communication skills

Organizational skills

Closing deals

Relationship building

Education

High School Diploma or GED

Associate/Bachelor’s in business/marketing (Preferred)

Tools

Dynamics 365

Microsoft 365

Job description

The Aebi Schmidt Group is seeking a Client Relations Specialist for our Bristol, IN facility. You will support our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers.

You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.