Client Relations & Sales Specialist

The Shyft Group USA, Inc; Indiana, Northern (PA, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Disability Insurance

Life Insurance

Educational Reimbursement

EAP

Dependent Care

Job summary

Aebi Schmidt Group is seeking a Client Relations Specialist at our Bristol, IN facility. You will support the outside sales team by quoting and managing orders while building strong customer relationships, ensuring accurate specifications, and communicating with Production and customers.

You will identify sales opportunities, respond to inquiries, and contribute to team success by achieving sales goals. This role offers independent work and teamwork, with a focus on service excellence.

Qualifications

• High School Diploma or GED.
• Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred).
• 1+ years of proven sales or customer service experience.
• Expertise in closing sales deals, preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365.
• Detail-oriented and a reputation for having great follow up skills.

Responsibilities

• Provide tailored solutions to customers.
• Address customer inquiries and identify sales opportunities.
• Prepare and submit accurate quotes and sales orders.
• Ensure appropriate specifications and options based on the truck chassis.
• Monitor current sales orders from placement to completion.
• Partner with Production and maintain clear communication with customers.
• Engage with customers through inbound/outbound calls and email.
• Upsell products and services by understanding customer needs and offering recommendations.
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support.
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process.
• Partner with Sales to close business and achieve individual and departmental sales goals.
• Continually look for ways to improve efficiency and daily operations.

Skills

Sales experience

Customer service

CRM experience

Communication skills

Relationship building

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in business or related field

Tools

Dynamics 365

Microsoft 365

Job description

Aebi Schmidt Group is seeking a Client Relations Specialist at our Bristol, IN facility. You will support the outside sales team by quoting and managing orders while building strong customer relationships, ensuring accurate specifications, and communicating with Production and customers.

You will identify sales opportunities, respond to inquiries, and contribute to team success by achieving sales goals. This role offers independent work and teamwork, with a focus on service excellence.