Client Relations Specialist

The Shyft Group USA, Inc; Indiana, Northern (PA, KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Disability Insurance

Life Insurance

Educational Reimbursement

EAP

Dependent Care

Job summary

Aebi Schmidt Group is seeking a Client Relations Specialist at our Bristol, IN facility. You will support the outside sales team by quoting and managing orders while building strong customer relationships, ensuring accurate specifications, and communicating with Production and customers.

You will identify sales opportunities, respond to inquiries, and contribute to team success by achieving sales goals. This role offers independent work and teamwork, with a focus on service excellence.

Qualifications

• High School Diploma or GED.
• Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred).
• 1+ years of proven sales or customer service experience.
• Expertise in closing sales deals, preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365.
• Detail-oriented and a reputation for having great follow up skills.

Responsibilities

• Provide tailored solutions to customers.
• Address customer inquiries and identify sales opportunities.
• Prepare and submit accurate quotes and sales orders.
• Ensure appropriate specifications and options based on the truck chassis.
• Monitor current sales orders from placement to completion.
• Partner with Production and maintain clear communication with customers.
• Engage with customers through inbound/outbound calls and email.
• Upsell products and services by understanding customer needs and offering recommendations.
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support.
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process.
• Partner with Sales to close business and achieve individual and departmental sales goals.
• Continually look for ways to improve efficiency and daily operations.

Skills

Sales experience

Customer service

CRM experience

Communication skills

Relationship building

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in business or related field

Tools

Dynamics 365

Microsoft 365

Job description

Client Relations Specialist | Bristol, IN (Main)

Regular Employee | Salary Exempt | $65,000.00 - 85,000.00

What you’ll do:

As the Client Relations Specialist for Utilimaster (A ShyftBrand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team. You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.

Job Responsibilities:

• Provide tailored solutions to customers
• Address customer inquiries and identify sales opportunities
• Prepare and submit accurate quotes and sales orders
• Ensure appropriate specifications and options based on the truck chassis
• Monitor current sales orders from placement to completion
• Partner with Production and maintain clear communication with customers
• Engage with customers through inbound/outbound calls and email
• Upsell products and services by understanding customer needs and offering recommendations
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
• Partner with Sales to close business and achieve individual and departmental sales goals
• Continually look for ways to improve efficiency and daily operations

What you need to be successful:

Qualifications:

• High School Diploma or GED
• Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred)
• 1+ years of proven sales or customer service experience
• Expertise in closing sales deals, preferred
• Highly career-motivated
• Detail-oriented and a reputation for having great follow up skills
• Enthusiasm about closing new deals, meeting or exceeding goals, growing the business
• A history of developing and growing relationships
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365
• Excellent verbal and written communication skills
• Exceptional customer service and organizational skills

Why Aebi Schmidt Group?

Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance - so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At Aebi Schmidt Group, we don’t just offer benefits—we invest in your well-being. Join us and experience the difference!

Who we are:

The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds. At Aebi Schmidt USA, we are proud to offer a wide range of high-quality products designed specifically for your unique needs. Our global product brands bring you an exceptional variety of equipment for both summer and winter maintenance, airport operations, and agricultural technology. From sweepers and trailers to spreaders and snowplows, we have the equipment you need to tackle any challenge. Our dedicated workforce is committed to helping you achieve economic, safe, and efficient solutions that improve your performance and overcome any obstacle.

Our mission at Aebi Schmidt Group is to go beyond individual projects and strive for total solutions. We believe in providing you with comprehensive and integrated systems that enable efficient and effective operations. Whether you’re behind the wheel of a snowplow truck in winter, cleaning the streets in summer, keeping airport runways clear, or hauling rental equipment on a trailer, we have a custom solution to help you overcome any challenge that the environment might throw at you.

Equal Employment Opportunity (EEO)

Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [e-mail] .

Aebi Schmidt Group is an E-Verify Employer

Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.