Client Success & Sales Operations Liaison

Azenta Life Sciences; Plainfield (IN); On-site; USD 50,000 - 62,000; Full time

Job summary

Azenta Inc. in the United States seeks a Sales Operations Customer Liaison to manage the client experience and coordinate post‑win activities outside of sales or operations.

You will serve as the main contact for non-operational client changes and work with Sales, Billing, and other internal teams to ensure timely, accurate communications. You will connect with internal teams to support client inquiries, manage deliverables, and drive data requests while maintaining high standards of service and

Qualifications

• Bachelor’s Degree is required.
• 3+ years' experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce.com) or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail, accuracy, and proactive relevance to company interests.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests outside of quoting and contracts; connects with Sales if updated quotes/contracts are needed.
• Pulls billing data to address client inquiries and/or connects with billing teams.
• Ensures client responses are completed in a timely manner and according to quality standards.
• Suggests process improvements for internal and external customers.

Skills

Customer support

Analytical skills

Organizational skills

Verbal & written communication

Presentation skills

Attention to detail

Sales operations experience

Education

Bachelor's Degree

Tools

SFDC (Salesforce)

Job description

Azenta Inc. in the United States seeks a Sales Operations Customer Liaison to manage the client experience and coordinate post‑win activities outside of sales or operations.

You will serve as the main contact for non-operational client changes and work with Sales, Billing, and other internal teams to ensure timely, accurate communications. You will connect with internal teams to support client inquiries, manage deliverables, and drive data requests while maintaining high standards of service and