Client Experience & Sales Operations Liaison

Azenta US, Inc.; Plainfield, Northern (IN, KY); Hybrid; USD 50,000 - 62,000; Full time

Job summary

Azenta US, Inc. is seeking a Sales Operations Customer Liaison to manage the client experience and support non-operational client change requests.

You will coordinate post-win activities, assist with billing inquiries, and serve as the main contact between clients and internal Azenta teams. The role requires a Bachelor’s degree and 3+ years in finance/billing or sales operations, with strong analytical and communication skills.

Qualifications

• Bachelor’s Degree is required.
• 3+ years’ experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce.com) or similar solution.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, PO updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests outside of quoting and contracts; coordinates with Sales if updated quotes/contracts are needed.

Skills

Customer support

Finance/billing

Sales operations

Attention to detail

Analytical skills

Verbal and written communication

Education

Bachelor’s degree

Tools

Salesforce.com (SFDC)

Job description

Azenta US, Inc. is seeking a Sales Operations Customer Liaison to manage the client experience and support non-operational client change requests.

You will coordinate post-win activities, assist with billing inquiries, and serve as the main contact between clients and internal Azenta teams. The role requires a Bachelor’s degree and 3+ years in finance/billing or sales operations, with strong analytical and communication skills.