Client Success & Sales Operations Liaison

Azenta Inc.; Plainfield (IN); On-site; USD 50,000 - 62,000; Full time

Job summary

Azenta Inc. is seeking a Sales Operations Customer Liaison to manage the client experience and coordinate post-win activities across departments.

The role supports non-operational client change requests and billing inquiries while ensuring timely, accurate communication with clients. The candidate should have a bachelor’s degree and 3+ years in finance/billing/sales operations, with strong analytical and presentation skills.

Qualifications

• Bachelor’s Degree is required.
• 3+ years’ experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce.com) or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail, accuracy, and proactive relevance to company interests.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests which fall outside of quoting and contracts.
• Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data.
• Ensures client responses are completed in a timely manner and according to department quality standards.
• Provides continual evaluation of processes and procedures.
• Is responsible for suggesting methods to improve processes and service for both internal and external customers.

Skills

Finance experience

Billing experience

Sales ops

Customer support

Analytical skills

Organizational skills

Presentation skills

Education

Bachelor’s Degree

Tools

Salesforce (SFDC)

Job description

Azenta Inc. is seeking a Sales Operations Customer Liaison to manage the client experience and coordinate post-win activities across departments.

The role supports non-operational client change requests and billing inquiries while ensuring timely, accurate communication with clients. The candidate should have a bachelor’s degree and 3+ years in finance/billing/sales operations, with strong analytical and presentation skills.