Client Success Analyst: Renewal & Growth Lead

Aktion Associates; Maumee (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Employer-matching 401(k) plan

Job summary

Aktion Associates in Maumee, Ohio is hiring a Client Success Analyst responsible for fostering strong relationships with clients post-Go Live. This role ensures client satisfaction, driving retention and expansion while closely collaborating with internal teams.

The ideal candidate should possess strong communication skills, have experience in account management or client success, and understand SaaS subscriptions. The position also includes benefits like a competitive salary and quarterly bonuses.

Qualifications

• Proven ability to build strong client relationships and drive satisfaction.
• 3+ years of experience in client success, account management, or a related field.
• Strong problem-solving abilities with a solution-oriented mindset.

Responsibilities

• Lead software subscription renewals by coordinating with clients and accounting.
• Identify at-risk clients and take proactive steps to mitigate churn.
• Engage in Net Promoter activities to identify referrals and success stories.

Skills

Client relationship building

Excellent communication

Problem-solving

Multi-tasking

Experience with SaaS subscriptions

Education

Bachelor’s degree or equivalent work experience

Tools

CRM software

Job description

Aktion Associates in Maumee, Ohio is hiring a Client Success Analyst responsible for fostering strong relationships with clients post-Go Live. This role ensures client satisfaction, driving retention and expansion while closely collaborating with internal teams.

The ideal candidate should possess strong communication skills, have experience in account management or client success, and understand SaaS subscriptions. The position also includes benefits like a competitive salary and quarterly bonuses.